Warranty & Repairs
PARTS REPLACEMENT & REPAIRS
After determining whether there are manufacturer faults or damages to the product, Fitness Home will determine, in its discretion, the reasonable call to action method to remedy the issues. In the unlikely event of a major fault, and we will request the item back for repairs or replacement, which is at Fitness Homes' discretion at the time of assessment.
Fitness Home reserves the right to replace the relevant part with the same or equivalent product or part, rather than repair or replace it. If a replacement is provided, Fitness Home will determine, in its discretion, the closest product within the then current range of products offered by Fitness Home with which to replace the faulty or damaged product. The replacement product may differ with the replaced product in size and specifications, at the reasonable election of Fitness Home. Fitness Home may replace parts with refurbished parts.
BRINGING THE PRODUCT BACK
We recommend that you keep your original product packaging if possible. In the unlikely event that you require a warranty repair and you do not have the original packaging, you will bear the responsibility for safely packaging your product for transport and Fitness Home accepts no liability for any damage that may occur in transit.
Where Fitness Home authorises warranty service of a product, depending on the issue, Fitness Home may organise for our authorised courier to pick up the product (when safely and securely packaged for transport) during business hours between 9am to 5pm, Monday to Friday and deliver it to the appropriate repair centre. For smaller products, we may supply a pre-paid postage label for the product to be returned via our chosen carrier to be delivered to the appropriate repair centre. This may include dropping off at a courier’s depot or local post office (for Australia Post Reply Paid return labels).